To cancel or reschedule a consultation, please provide us with 48 hours notice or your deposit may be forfeit.
To cancel or reschedule a surgery, please provide us with 72 hours notice or your deposit may be forfeit.
These policies were put in place to ensure that all patients have the opportunity to receive care without unnecessary delays.
Deposit and Payment
Consultations require a deposit of $300+ tax, due at the time of booking.
Surgical appointments require a deposit of $500 at the time of booking. On surgery day you will be asked for a deposit of 80% of the high end of the surgical estimate and the remaining balance shall be paid at the time of discharge.
We accept payments via cash, credit, debit and e-transfer.
Discharges and follow up care
At the time of discharge, a member of our team will walk you through our discharge package to ensure that you feel comfortable when caring for your pet at home following any procedures. This discharge package will provide instructions for care from the minute you arrive home right up until your pets last follow up appointment.
A member of our team will be calling you to check in on your pets progress one week after surgery to ensure that recovery is going smoothly.
Additional follow up appointments will be specific to your pets needs, this appointment schedule will be provided to you at the time of discharge.
Etiquette and Expectations:
At ORCA we promise to provide you with exceptional service and we expect that our team is met with the same respect in return. We have a strict zero tolerance policy for abusive or violent behaviors towards any team member.
Species:
Companion animals such as Canines and Felines.
CPR:
Our team is certified with RECOVER CPR, the only evidence based Veterinary CPR Guidelines. These guidelines were established with the efforts of over 100 veterinary specialists and are continually reviewed to ensure the best practices are in place should your pet require life-saving care.
Raw food:
If your pet is raw fed, please be aware that this brings added risk during surgical recoveries and may incur additional costs related to sanitization. Due to the risk of food borne illness (e-coli, salmonella) associated with raw diets, it is recommended to discontinue raw diets and transition to a cooked diet while your pets incision is healing (approximately 1 week prior and 2 weeks post-op). Switching to a thoroughly cooked diet will greatly reduce the chance of incisional infection that could develop if your pet were to lick their incision during recovery. Additionally, raw fed patients require additional sanitization measures to ensure that bacteria such as those noted above are not transmitted to other patients in hospital, thus additional charges (up to $250) may be incurred for raw fed patients. If you choose to transition your pet to a thoroughly cooked diet, please do so as soon as possible as diet changes can cause symptoms such as vomiting, diarrhea and other gastro-intestinal upset symptoms.
